Job Description

The Challenges

  • Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved

  • Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs

  • Clearly communicate operations objectives and team/individual performance metrics

  • Cascade communications on office, divisional and organizational initiatives to ensure employees understanding and alignment

  • Employ strong change management tactics to drive desired behaviors and results.

  • Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and dive...

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