Operations Manager, UTR, Amazon Now

Operations Manager, UTR, Amazon Now

Amazon Now is seeking an operations leader to support cluster‑level operational indexing and performance tracking. The candidate will manage dark stores, hire and lead a team that drives day‑to‑day operations and programs, monitor key operational metrics across dark stores, maintain data accuracy for operational dashboards, and support the team in maintaining visibility into network health and performance.

Key Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root‑cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates an...