Operations Manager

About the Company

Innodata is committed to delivering exceptional service and support to our clients. Our mission is to optimize project delivery through effective management and collaboration, fostering a culture of continuous improvement and employee engagement.

About the Role

As operation manager you are expected to manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the requirements of the Service Level Agreements (SLAs) set out in the SOW in partnership with and as delegated by the Project Managers, promptly identify and resolve Service delivery issues including implementation of preventive measures, handle transition management during set-up phase or expansion phase.

Responsibilities

• Leading end-to-end small to medium project deployment in collaboration with the Project Managers, Team Managers, and Total Quality Man...