Job Description
Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.
As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
Objectives of this role
Maintain constant communication with managers, staff, and Customer representatives to ensure proper operations Develop, implement, and maintain quality assurance protocols for deliverables Increase the efficiency of existing processes and procedures to enhance the team’s internal capacity Ensure that operational activities remain on time and within budget Track staffing requirements, hiring new employees as needed Oversee invoicing and time writing activities for team size of 150 members. Responsibilities
Lead, motivate, and support a large team within a time-sensitive and demanding environment, Engage with the team in necessary career development plans and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional customer teams to improve performance Conduct budget reviews and report cost plans to management Required skills and qualifications
12-15 years of proven success in an operations management role Strong skills in resource management and oversight Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer work delivery. Proficiency in conflict management and business negotiation processes Knowledge of business productivity software and an aptitude for learning new applications
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