Operations Manager

Overview

Job Description This position is responsible for all Operations based in Singapore and Asia. The primary focus of this role is to drive operational professionalism and deliver effective and efficient operational activities ensuring that outcomes support the strategic objectives of the Singapore and APAC region. The role is critical in shaping and delivering initiatives in alignment with the TOM whilst focused on driving a culture of continuous improvement, operational excellence and sustainable long-term efficiency.

Job Description This position is responsible for all Operations based in Singapore and Asia. The primary focus of this role is to drive operational professionalism and deliver effective and efficient operational activities ensuring that outcomes support the strategic objectives of the Singapore and APAC region. The role is critical in shaping and delivering initiatives in alignment with the TOM whilst focused on driving a culture of continuous improvement, operational excellence and sustainable long-term efficiency. This role will lead multiple operational teams across Process Excellence, IT and Infrastructure, and Change Management in addition to oversight of Delegated Authority and regulatory requirements. Additional strong skills in management of vendors, third parties, shared services and outsourced arrangements in alignment with expected task delivery outputs data quality standards.

Coordination and collaboration with appropriate regional APAC and London teams to ensure local practices are aligned where possible to group policy, debated and agreed where they will differ. This will include engagement with Group Operations, Change, Data, Delegated Authority and IT teams as a representative for the Singapore business, to leverage technology solutions, shared services and innovation will be essential for success.

This role is a key position in an evolving and ambitious brand in the region and therefore close liaison with the Chief Operating Officer, APAC, is essential to ensure operational functions are fit for purpose today and for future business demands.

In addition to the defined roles listed above, there will be significant project and change work that this role will be expected to lead or be involved in as demand necessitates. These projects could be Singapore, Asia or regional in nature.

Responsibilities

• Manage all operational matters of Singapore to optimise efficiency and cost whilst meeting business and expansion needs and provides important support for regional operations and tasks as required.
• Execute towards an agreed Target Operating Model, ensuring Singapore and APAC region has a cost-effective delivery platform.
• Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business whilst continuing to drive change by adapting to new technology and processes.
• Implement and embed Service Excellence initiatives to improve quality, performance and efficiency of the teams to facilitate best practice standards across the region.
• Perform Systems and Process reviews, mapping current state and future state with documented SOPs processes and procedures where required across all functions to improve efficiency and identify areas for improvement and cost reduction.
• Assist and support key stakeholders to identify functions and tasks which could be transferred to Shared Services and outsourced third parties (WNS). Define and develop processes and controls to enable implementation, monitoring and oversight with the assistance of existing team members.
• Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with, and delivery of, solutions for the overall strategy.
• Work with all key stakeholders to ensure change test requirements are adequate and quality assurance standards are met, including sign off from all impacted stakeholders prior to any changes in adherence to key controls.
• Ensure proactive communication on issues, challenges or risks whilst developing mitigation solutions.
• Work with the key stakeholders to identify and resolve operational, data, and process issues including Underwriting, Claims and Finance. Provide support in reviewing operational efficiencies and ensure that shared issues and processes are managed in a consistent and effective manner.
• Ensure the development of risk management culture, and to effectively limit risk exposure with strategies to mitigate risk whilst working within a dynamic, varied, complex and time critical environment. This includes Business Continuity Planning, mitigation, testing and training.
• Creating ad hoc Management Information and reports in order to ensure operational transparency.
• Comply with external and internal regulatory and statutory policies, procedures, regulations and audit in order to ensure compliance with all requirements.
• Ensure oversight of Delegated Authority function by effect working with Underwriters and the local DA function to successful onboard and offboard New Business and Renewal binders, ensure bordereau’s are obtained and captured in a timely manner and data quality standards are met. This includes accurate reporting for all internal and external needs e.g. Lloyd’s, MAS etc.
• Lead and develop team members to meet their potential, and goals in alignment with organisational goals whilst creating and driving an organizational culture where employees are engaged and motivated through demonstrated leadership.
• Work with APAC and London Operations and IT teams to identify new systems which could be deployed in the region to support process and / or infrastructure improvements and business growth.
• Work with Service Desk, IT, Infrastructure and Facilities teams to maintain a seamless office environment in support of all business premises functions and needs.

Qualifications

• Minimum 10 years’ experience in Insurance, and preferably 5 years Lloyd’s / London Market.
• Tertiary degree in Business Management or similar.
• Excellent working knowledge of insurance products and interdependencies of each business segment.
• Experience in Project Management
• Previous experience in Team Lead or Operations Manager role
• Certification or knowledge of Six Sigma and / or Lean methodologies and demonstrable history of application to deliver positive business results. Knowledge of process automation / digitisation techniques preferred.
• Strategic thinker who can work through complex issues to find solutions and demonstrates strong collaborative capabilities to achieve success.
• Able to maintain a “big picture” strategic view but roll up sleeves as needed to get things done.
• Ability to make decisions in fast paced, deadline driven and rapidly changing environment.
• Successful change leadership responsibility with an ability to influence and effectively manage all stakeholders (internal and external) and deliver broker, Coverholder centric solutions with a strong customer focus.
• Ability to create reporting frameworks that creates incentives within a process.
• Establish credibility influence, and effective working relationships with peers and stakeholders across all business levels within the organisation including offshore teams.

Our Benefits

ABOUT US

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension contributions, flexible benefits, discretionary bonus, insurances including health (family) cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.