Operations Manager

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Overview

Operations Manager - Microsoft at SoftwareOne . Scope: Full-time | Office: Bogotá | Model: Hybrid.

Responsibilities

• Planning and processing: Review pending requests (orders, quotes, invoicing) and align priorities with the sales team.
• Operational management: Verify purchase orders, generate quotes, and coordinate with vendors to ensure availability and delivery timelines.
• Monitoring and execution: Track order progress, ensure quality control in invoicing, and liaise with clients to address adjustments or inquiries.
• Customer satisfaction: Ensure expectations are met and manage post-delivery issues.
• Documentation and reporting: Update CRM/ERP systems and prepare reports to evaluate performance and important metr...