Job Description

Description

  • Oversee daily operations to ensure efficiency and effectiveness in service delivery.
  • Lead and manage a team, providing guidance, support, and development opportunities.
  • Implement process improvements using Root Cause Analysis and Six Sigma methodologies.
  • Foster a culture of performance excellence and accountability within the team.
  • Monitor key performance indicators and report on operational performance to senior management.

Requirements

  • Educational Qualifications: Bachelor’s degree in Business Administration, Management, or related field
  • Experience Level: 3-5 years of experience in operations management
  • Skills and Competencies: Proficient in Root Cause Analysis and Six Sigma methodologies
  • Responsibilities and Duties: Previous experience in the BPO industry is preferred
  • Qualities and Traits: Strong leadership and man...

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