Operations Manager/Supervisor

Operations Manager (Pioneer Account)

Qualifications

• Bachelor's Degree in any field
• 7–8 years of related experience in operations management.
• At least 2-3 years of experience in managing Supervisors, Team Leads, or Associate Managers.
• Experience in HCM Platforms (Workday, ADP, SAP) is required.
• Experience in Customer Service or similar functions.
• Proven leadership in launching new BPO accounts, transitions, or pilot programs.
• Deep competency in capacity planning, WFM forecasting, and cost modeling needed for a new account.
• Experience in continuous improvement frameworks (Lean Six Sigma preferred).
• Familiarity with HRIS/HCM, payroll, or SaaS support environments (UKG, ADP, Workday, etc.) highly preferred.
• Ability to work with cross-functional teams (Recruitment, Training, Quality, WFM, HR, IT, Facilities) to execute launch objectives.
• Strong analytical and dashboard-buil...