Job Description
Job Summary
The Operations Officer provides a high level of administrative and operational support to internal partners, ensuring insurance policies and customer requests are processed accurately, efficiently, and in accordance with customer intent. This role manages high-volume operational tasks, supports premium billing and payment processing, and resolves issues related to policy administration while maintaining strict attention to detail and service quality. Key Responsibilities • Process insurance policies accurately to reflect customer intentions
• Handle customer requests received via fax and mail
• Post cheque payments and resolve premium billing issues or errors
• File documentation and process daily reversals and rejects from client and Visa transactions
• Assist with claim-related issues and complete cancellation requests
• Sort, scan, count, and upload daily mail into internal systems
• Learn and proces...
The Operations Officer provides a high level of administrative and operational support to internal partners, ensuring insurance policies and customer requests are processed accurately, efficiently, and in accordance with customer intent. This role manages high-volume operational tasks, supports premium billing and payment processing, and resolves issues related to policy administration while maintaining strict attention to detail and service quality. Key Responsibilities • Process insurance policies accurately to reflect customer intentions
• Handle customer requests received via fax and mail
• Post cheque payments and resolve premium billing issues or errors
• File documentation and process daily reversals and rejects from client and Visa transactions
• Assist with claim-related issues and complete cancellation requests
• Sort, scan, count, and upload daily mail into internal systems
• Learn and proces...
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