Operations Officer Pool-Gumaca,Quezon

Assists the Branch Head in the operation and control of the branch.

DUTIES AND RESPONSIBILITIES:

A. Operations

Performs start and end of day activities.

Oversees the operation of the branch (marketing, service delivery and compliance) and ensure branch personnel's compliance to service standards.

Monitors the branch daily cash-in-vault level, keeping it within authorized limits.

Approves/verifies over-the-counter transactions in accordance with defined policies and procedures.

Secures the needed approvals of transactions as defined in the approval matrix and submit to the approving officers the confirmation letters documenting such approvals, if needed.

Manages lobby traffic and ensure customers’ satisfactions are met.

Ensures that customer complaints are resolved satisfactorily.

Performs other duties that may be assigned from time to time.

B. Control and Compliance