Job Description

Join to apply for the Operations Response Data Analyst role at dLocal

What will I be doing?
  • Manage and oversee all issues and requests reported by the Operations payins team
  • Monitor and ensure compliance with internal SLAs, driving accountability across the teams
  • Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans
  • Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution
  • Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more
  • Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication
What skills do I need?
  • Experience working with global teams across various countries and man...

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