Operations Senior Manager - Fintech

Program/Client: Financial Tech & Healthcare Diagnostics (2 clients)

HC span: 350

Location: Makati, City

Schedule: Morning Shift

Overview

• Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements.
• Provides strategic direction and guidance to the managed account/s.
• Acts as the primary interface of clients and maintains cordial and effective working relationships with them.
• Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams.
• Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistentl...