Operations Service Manager (NCE)

How you'll help us Keep Climbing (overview & key responsibilities)



The Operations
Service Manager "OSM" directs and supports Airport Customer Service
"ACS" personnel in all operational-related activities and in
non-routine situations. He/She reports to the Station Manager.



**This position:**



·
Provides
strong leadership to vendor and partner employees, front line and operations
teams.



·
Oversees
and coordinates operational performance, including safety, on-time departure
(D-Zero) and ATT (Aircraft Turn Time metrics), security and customer service
delivery.



·
Has
to be strong in all operational-related activities and in their organization
and coordination (including Catering, Fueling, Maintenance, Ramp &
Passenger Service activities as well as Security, Safety and high customer
quality service delivery) as well as in non-routine situations.



·
Serve
as an effective operational liaison between Delta and all contracted Business
Partners within a station.



·
Ensures
delivery of distinctive and thoughtful customer service.



·
Must
be a key communicator, can set strong performance standards and lead business
partner and vendor work teams through change, innovation and acceptance of new
policies and procedures; he/she must be strategic in thought processes and show
strong decision-making attitude.



·
Must
be efficient in building relationships with business partners, vendors,
government agencies and local authorities to drive consistent positive business
results and has to be able to attend management level meetings in this respect.



·
Promotes
team building with business partners and vendors for work force and leadership.



· Must show strong analytical, organizational, and administrative skills and be
able to multi-task and focus on different priorities in different operational
areas at the same time.



**Additional duties include:**



·
Completes
and forwards statistics, reports, inventories, passenger complaints and
insurance claims responses to Station Manager and appropriate
departments.



·
Keeps
communication and coordination channels with Delta management, peers within and
outside the station in order to keep awareness of Delta and local airport
procedures (with particular attention to safety/security matters).



·
Initial
emergency response activation.



·
Supports
employee evaluations and employee development.



·
Performs
all managerial tasks and functions.



·
Develops
both strategic and tactical plans that create a safety-conscious environment
resulting in employee safety and well-being.



+ Additionaltasks may be required based on operational and business needs.



What you need to succeed (minimum qualifications)



·
Must
have valid authorization to live and work in the EU at the time of application.
Delta does not provide visa sponsorship for this role.



·
Fluent
in English and French (written and oral).



·
Flexibility
and personal stamina are required to sustain long working hours in a constantly
changing environment.



·
Multi-task
orientated.



·
Ability
to identify, evaluate, and refine functional results to improve customer
experience.



·
Ability
to make quick, prudent decisions.



·
Be
able to travel as necessary.



·
Be
willing to work long hours as needed.



·
Set
high standards of performance for self and others and must be able to guide
others in adhering to these standards.



·
Embrace
diverse people, thinking, and styles.



·
Consistently
prioritizes safety and security of self, others, and personal data.



·
Exhibit
strong organizational skills.



·
Have
working knowledge of all Delta computer systems, including Microsoft Office.



·
Possesses a high school diploma, GED, or high
school equivalent.



What will give you a competitive edge (preferred qualifications)



+ Demonstrates expertise in airport operations and strong customer service skills.

+ 3 plus years of previous leadership experience, including direct reports.

+ Knowledge of Deltamatic and other relevant airport technology.

+ College degree/HBO level.



Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here