Operations Specialist

Location: This position is remote within Colombia

As an Operations Specialist, you will serve as the primary engine of internal support for the Huge global infrastructure. Functioning as a high-touch internal service center, you will manage the operational flow for our core platforms—specifically Kanata, Jira, and Netsuite. This role is perfect for a process-oriented individual who enjoys problem-solving, maintaining data integrity, and providing exceptional global support to employees across the organization. You will be the go-to person for ensuring our teams can accurately track their time, manage their projects, and access the tools they need to succeed.

What You'll Be Doing

Internal Support & Issue Resolution

• Center of Support Excellence: Manage a consistent queue of operational tasks, providing internal customer service to employees regarding timesheets, project rates, and general system inquiries.
• Troubleshooting: Address and re...