Operations Specialist (Ecommerce)

About FortNine

FortNine helps Canadian riders access the knowledge and gear they need so they can spend less time worrying over logistics and more time on their wheels.

We’re looking for an Operations Specialist to ensure flawless order and risk management while delivering exceptional customer service.

Key Responsibilities (English)

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order‑related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Help conduct thorough fraud and risk assessments on orders and resolve any payment‑related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operation...