Operations Specialist - HR Shared Services

Key Responsibilities:

HR Operations & Administration:

• Process employee life cycle transactions (onboarding, transfers, promotions, exits) in HR systems (e.g., Workday, SAP, Oracle).
• Maintain and update employee records in compliance with data privacy and retention policies.
• Generate offer letters, employment contracts, experience letters, and other HR documentation.
• Support payroll input processes by ensuring accurate and timely HR data updates.

Employee Support:

• Respond to employee queries through HR helpdesk channels (email, ticketing systems, chat, etc.).
• Provide guidance on HR policies, procedures, and self-service tools.
• Escalate complex issues to HR Business Partners or Centers of Excellence (CoEs) as required.

Compliance & Audit Support:

• Ensure compliance with internal policies, labor laws, and regul...