Operations Specialist

About the role

We are seeking an Operations Specialist to support process improvement, analytics, compliance, and service performance across Western Australia. In this role, you will help identify improvement opportunities, analyse data, support audits, and assist with projects that enhance quality, efficiency, and customer outcomes.

Location: FedEx Perth Hub – Welshpool, 6106

Responsibilities

• Analyse operational data and performance metrics (including SRMs and ad‑hoc reporting).
• Conduct regular audits and support compliance and quality programs.
• Identify workflow inefficiencies and support continuous improvement initiatives.
• Assist with SOP development, process documentation, and root cause analysis.
• Support improvement projects and coordinate with cross‑functional teams.
• Help deliver change initiatives, training materials, and workshops.
• Work closely with operations, fr...