Operations Sr Manager

Functional Responsibilities

• Accomplishes all of the roles and responsibilities of an Operations Manager, such as but not limited to: ensures profitability of a very large or multiple LOBs / Client s / Program s / Account s by ensuring the attainment of client-specific KPI s and targets; Maintains, company-set ratios on staffing to ensure smooth operations of the program s
• Upholds company policies as it relates to the program s and drives for adherence to such policies; Ensures recognition and reward for top performing team members through incentive pay-outs and non-monetary rewards
• Conducts performance planning / appraisal / feedback activities as well as proper documentation of such; Coordinates with internal support functions as needed.
• May assume an AGM role in the absence of a Director of Operations, in which there is full P&L responsibility for all LOB s / client s / program is managed and supported.
• May provide strategic dir...