Operations Supervisor (Afternoons)

Purpose of Position:

To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Key Accountabilities:

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, can...