Operations Supervisor (ANZ Domestic)

Job title: Operations Supervisor (ANZ Domestic)

Work Setup: Brick and Mortar

Shift: Flexible Schedule

Salary: 35K max rate

Former employee of Teleperformance, either through a third party or directly. Not eligible for rehire

Must have worked in a BPO setting; experience in other sectors is not accepted

General Customer Service

Includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service.

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service

Performed in a distribution center, product returns/repair center, or field walk-in customer ...