Operations Supervisor BPO

We're Hiring

Position: Operations Supervisor

Location: On site, Medellín, Antioquia.

Are you passionate about process management and team leadership? Join our team and help strengthen client reLationships through efficient, results-driven operations.

Key Responsibilities:

• Maintain constant communication with clients to ensure timely talent management.
• Participate in the selection process to ensure candidates align with organizational values.
• Supervise and monitor team performance to meet KPIs.
• Report all updates for accurate and timely client billing.
• Analyze and implement process improvements to create value for both clients and employees.
• Address employee concerns and suggestions regarding support areas (payroll, HR, IT, etc.) to ensure well-being and retention.

Requirements and Skills:

• Education: Technical or professional degree in administrative, human, or social ...