Operations Supervisor – Delivery Robotics Operation

Job Title:

Operations Supervisor – Delivery Robotics Operation

Job Description

The Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.

Responsibilities

• Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
• Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
• Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
• Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
• Escalate operational or technica...