Operations Supervisor – Delivery Robotics Operation

» Job Details# Operations Supervisor – Delivery Robotics OperationLocationMedellín, ColombiaLanguageEnglish## SummaryThe Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.## Description**Responsibilities** * Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.* Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.* Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.* Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.* Escalate operational or technical incident...