Job Description
Amentum, a large government contract company, is seeking **Operations Supervisor** to support the Camp Montana East contract in El Paso, TX.
**POSITION SUMMARY**
The Operations Supervisor oversees swing shift operations in support of the WEXMAC contract. This role supervises staff, ensures contract requirements are met, and provides direct oversight of the Service Desk to guarantee timely and professional resolution of customer requests, incident reports, and tickets. The supervisor also manages and monitors subcontractor performance, ensuring compliance with contract standards and operational requirements.
Other duties include:
+ Supervises staff, including training, scheduling, evaluating, and mentoring personnel.
+ Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements.
+ Coordinates and prioritizes workloads to meet mission objectives and customer requirem...
**POSITION SUMMARY**
The Operations Supervisor oversees swing shift operations in support of the WEXMAC contract. This role supervises staff, ensures contract requirements are met, and provides direct oversight of the Service Desk to guarantee timely and professional resolution of customer requests, incident reports, and tickets. The supervisor also manages and monitors subcontractor performance, ensuring compliance with contract standards and operational requirements.
Other duties include:
+ Supervises staff, including training, scheduling, evaluating, and mentoring personnel.
+ Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements.
+ Coordinates and prioritizes workloads to meet mission objectives and customer requirem...
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