Operations Supervisor – Insurance

Job Title: Operations Supervisor – Insurance

Status: Very Urgent | Active

Level: Supervisor

Headcount: 4

Location: Alabang

Work Setup: Onsite

Shift: Graveyard (GY)

Salary Range: PHP 40,000 – 42,000

Target Start Date: 13 February

Job Overview

The Operations Supervisor – Insurance is responsible for managing daily contact center operations supporting insurance billing, ECC account management, and policy servicing. This role ensures service level adherence, quality performance, compliance, and continuous improvement while developing and leading high-performing teams.

Key Responsibilities

• Supervise daily operations of insurance support agents in a contact center environment
• Ensure accurate and timely handling of insurance billing, ECC account management, and policy servicing
• Monitor and manage KPIs including productivity, quality, attendance, and SLA per...