Job Description
We're Hiring Supervisor Operations – Collection
On-site | Medellín, Antioquia
Are you a strong people leader with experience in B2B collections and operations?
At iQor, we're looking for a Supervisor Operations – Collection to lead high-performing teams, ensure operational excellence, and act as a key liaison with international clients.
What You'll Do
Lead and supervise daily operations across Collections, Cash Applications, Billing, and IT Support teams.
Act as the main point of contact with the client, ensuring clear communication and issue resolution.
Monitor performance metrics (recovery rates, call quality, contact rates) and deliver actionable insights.
Coach, train, and develop team members to drive productivity and engagement.
Handle escalated customer cases with professionalism and efficiency.
Ensure compliance with internal policies and applicable regulations.
Identify opportunities for process improvement and operational optimization.
What...
On-site | Medellín, Antioquia
Are you a strong people leader with experience in B2B collections and operations?
At iQor, we're looking for a Supervisor Operations – Collection to lead high-performing teams, ensure operational excellence, and act as a key liaison with international clients.
What You'll Do
Lead and supervise daily operations across Collections, Cash Applications, Billing, and IT Support teams.
Act as the main point of contact with the client, ensuring clear communication and issue resolution.
Monitor performance metrics (recovery rates, call quality, contact rates) and deliver actionable insights.
Coach, train, and develop team members to drive productivity and engagement.
Handle escalated customer cases with professionalism and efficiency.
Ensure compliance with internal policies and applicable regulations.
Identify opportunities for process improvement and operational optimization.
What...
Apply for this Position
Ready to join iQor? Click the button below to submit your application.
Submit Application