Job Description

ESSENTIAL JOB FUNCTIONS

Outbound Operations & Performance

  • Supervise all outbound activities including order picking, heat press, packing, staging, dispatch, and carrier handover.

  • Ensure operational performance targets are met in accordance with company standards and established operational routines.

  • Plan and coordinate daily and weekly outbound workloads, aligning staffing and resources with forecasted volumes.

  • Monitor productivity, accuracy, and service levels to ensure SLA compliance.

    • People Supervision & Workforce Management

  • Supervise outbound employees, including task allocation, attendance monitoring, and shift coordination.

  • Monitor employee performance against defined goals and operational standards.

  • Address performance issues, conduct coaching conversations, and manage day-to-day discipline and conflict resolution in line with company policy.

  • Support recr...

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