Job Description
- Help the Head of Operations with proper evaluation of team members.
- Serve as Backup of the Head of Operations as required.
- First escalation of concern/ issues in any transactions.
- Submission of reports to the Head of Operations as required.
- Responsible for receiving the shipping order from the Principal/ Shipper/ Supplier and completing the Job Instructions from the Sales Department.
- The Customer Service (CS) team must review and ensure that the quotation and buying rates are clear.
- Send pre-advise to Consignees / Principals (e.g vessel details, documents confirmation)
- Responsible for creating jobs in the TMS (for shipments involving parties connected via EDI and shipments for parties not connected via EDI) and accepting EDI from the overseas office.
- Pickup/Truck delivery arrangement: Responsible for placing the booking request in RA1. CS should send the request via email and print out the cargo...
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