Operations Supervisor: Remote CS & Fulfillment Lead

General Customer Service

Post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Remote Customer Service

• Providing customer service and support via phone, online chat, or text, including call center‑based customer support in response to a high volume of low‑complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher‑complexity inquiries.

Distribution Center Customer Service

• Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center. Incumbents matching to this speciali...