Job Description

Essential Job Functions:


  • Plans, directs, and controls import customer service team activities on a day to day basis

  • Develops and maintains relationships with customers and suppliers resolving concerns, interacting with, key accounts and sales personnel to resolve any conflicts on a timely basis.

  • Supervises import documentation.

  • Oversee payment process and docs release to suppliers, aging follow-up to avoid invoice overdue.

  • Oversee billing to import accounts, according to corporate SOP.

  • Supervise shipment manifest on customs system and release of system from the carriers.

  • Other duties as assigned

    • Other Skills/Abilities:

  • Understanding of Air and Ocean Import regulations.

  • Excellent oral and written communication skills.

  • Must have excellent client service skills, responding promptly and professionally to client needs and requests for service and assist...

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