Operations Supervisor

Location: Woodlands, Singapore
Working Days: 5 days per week
Working Hours: 9:00 am – 6:00 pm
Salary Range: S$4,500 – S$5,000 per month

Key Responsibilities

1. Operations & Process Management

• Establish, implement, and continuously improve Standard Operating Procedures (SOPs) for all laundry, dry-cleaning, towel processing, and quality control activities.
• Oversee end-to-end daily operations, including production flow, driver scheduling, route planning, delivery timelines, and inventory control.
• Ensure compliance with workplace safety, hygiene, and equipment maintenance standards.

2. Quality Control & Customer Experience

• Manage customer complaints and service recovery for issues such as damaged, lost, or delayed items, and ensure timely, professional resolution.
• Maintain and enhance the company's service quality, brand reputation, and corporate image.
• Implement quality assurance sy...