Operations Support Agent

<p><p><strong>Working hours: </strong>20 per week</p><p><strong>Salary:</strong> £13.42 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.</p><p>We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.<br /><br />As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.<br /><br /><strong>You will be responsible for the following:</strong><br />• Answering incoming calls from customers in relation to collection requests, along with delivery queries.<br />• Sorting and allocating premium and distance deliveries.<br />• Checking and investigating (when needed) failed deliveries/collections.<br />• Prioritising and re-allocating failures for the next day delivery as required.&l...