Operations Support Analyst

The Operation Support Analyst is responsible for supporting the end-user experience for Shoosmiths' systems. This role requires a strong technical background and a focus on ensuring efficient and effective system interaction for all users.

The Team

The Information Systems (IS) team at Shoosmiths plays a pivotal role in the technological enablement of the firm, ensuring the seamless operation of all computer systems. With a focus on delivering robust and efficient technology services, the IS team is divided into two main departments: Applications and Technical Services. The Applications department is tasked with the development, maintenance, and support of the software applications vital to the firm's operations. Meanwhile, the Technical Services department is dedicated to the upkeep of the firm's computer architecture, providing operational support, diagnosing hardware and software issues, and configuring the back-office computing infrastructure. Together, these d...