Operations Support Analyst

Job Description

Leading UK law firm is looking for an Operational Support Analyst to join their Information Systems team, focused on improving the day-to-day end user experience across the firm's core systems.

This role sits within a supportive, service-led technology function that underpins the entire business. You will be the person making sure colleagues have a smooth, reliable experience with the tools they use every day, spotting issues early, fixing problems fast, and driving continuous improvements based on real user needs and feedback.

The role is office-based five days a week, with occasional travel to other UK offices.

As the Operational Support Analyst, you will be:

• Proactively analysing system and application usage to identify user experience improvements.
• Working with cross-functional teams to deliver system enhancements that increase user satisfaction.
• Providing expert technical support to keep systems...