Operations Support Analyst - USDS

About the TeamThe Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. Responsibilities:
- Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed).
- Triage and process ticket types i...