Job Description

We are looking for an Operations Support associate who will be responsible for battery network monitoring as well as resolving mechanical, operational and technical issues with customers and with company resources such as motorcycles, batteries and swap stations across the city. Operations support associates are key to ensuring that the entire system runs smoothly. They do this by ensuring that customer issues are resolved as quickly as possible and wherever possible, before they occur.

Responsibilities

  • Monitoring of battery network to ensure riders have batteries at adequate charge levels when they visit any swap station

  • Perform regular status checks on Kofa motorcycles, batteries, swap stations and other equipment to assure performance readiness

  • Performance test and quality assure motorcycles provided. Provide both qualitative and quantitative feedback on motorcycle performance on a regular basis

  • Teach new users how to use t...

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