Operations Support Engineer

Key Responsibilities
Monitor and analyse production and non-production runtime environments; drive continuous improvement plans.
Manage application and security incidents; problem determination; coordinate with teams/vendors to meet SLA.
Develop operations and process guides; ensure documentation and audit compliance.
Manage day-to-day ops; analyse statistics; write status/progress reports; present findings to stakeholders.
Manage operations team (staff and vendors) ensuring 24/7 support availability.
Key Requirements
Bachelor's degree in Computer Science / IT or related field.
Proven experience as Operations Engineer (or similar) in an IT setting.
Incident and change management workflows; ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) advantageous.
Security and access controls for privileged access in test/production environments.
Full stack monitoring using APM tools; familiarity with cloud native monitoring (CloudWatch, Stackdriver) and OpenAPM pref...