Operations Support Engineer

Job Summary

We are seeking a highly motivated Operations Support Engineer to join our team. The successful candidate will be responsible for providing support for business-critical applications, ensuring minimal downtime, and delivering an excellent support experience for users.

Responsibilities

• Monitor system performance across production and non-production environments to ensure optimal operation and identify areas for continuous improvement using data-driven strategies
• Resolve technical issues promptly by coordinating with cross-functional teams and vendors to meet service level agreements (SLAs)
• Manage application and security incidents by conducting root cause analysis, escalating issues to management or incident committees as needed, and providing detailed incident reports
• Collaborate with application teams, solution architects, and security consultants to implement system and process improvements that enhance ...