Operations Support Executive

Job description:

We are looking for a meticulous and reliable CRM & Operations Support Executive to support the day-to-day operations of our Business Unit, with a focus on Microsoft Dynamics 365. The role contributes to the Centre of Excellence (CoE) for CRM by maintaining data integrity, supporting production and UAT activities, and assisting with recurring operational and administrative tasks.

Microsoft Dynamics 365 CRM Support

• Support the maintenance and accuracy of data within Microsoft Dynamics 365, including uploading leads and managing pipeline updates
• Assist in production support by triaging user issues and coordinating with relevant teams for resolution
• Participate in User Acceptance Testing (UAT) for new CRM features or enhancements
• Follow CoE guidelines and best practices for CRM usage and documentation
• Provide first-line support to users and escalate issues when necessary

Operational & Reporting ...