Operations Support Officer (Customer Service)

Operations Support Officer (Customer Service) – TRANSPAK SPECIALIZED PACKAGING SDN. BHD., Kulai, Johor

We are seeking a passionate and dedicated Customer Service Officer to join our team. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, helping ensure customer satisfaction and strong relationships.

Responsibilities

• Respond promptly and professionally to customer inquiries and concerns via phone and email
• Provide accurate and helpful information to customers, addressing their needs and resolving issues
• Maintain detailed records of customer interactions and follow-up actions
• Collaborate with other departments to ensure seamless customer service experiences
• Identify opportunities to improve customer service processes and make recommendations for enhancement
• Participate in team meetings and training sessions to continuously imp...