Operations Support Professional

Job Overview

We are seeking an experienced Administrative Support Specialist to manage daily office tasks and ensure exceptional guest service.

Main Responsibilities:

• Data entry and processing of guest information
• Maintaining accurate records and filing systems
• Email management and correspondence with guests

This role requires strong organizational skills, attention to detail, and excellent communication abilities. The ideal candidate will possess previous experience in customer-facing roles or administrative positions within the hospitality industry.

Key Performance Indicators:

1. Average response time for guest inquiries is less than 30 minutes
2. All data entries are accurate and up-to-date (100%)
3. Guest satisfaction ratings remain consistently high throughout the month