Operations Support Specialist

Status: Full-time

Location: 1717

Fort Jesse Rd, Normal Il 61761

Reports to: Operations Support Manager

Department: Operations

About the Role

The Operations Support Specialist helps our stores run smoothly by managing special projects, improving costs, and supporting field teams. This role owns driver/vehicle programs, vendor coordination, oversees recruiting, and training labor allocations. You’ll partner with Directors, DMs, and GMs to turn data into action and keep our standards high.

What You'll Do

• Lead special and quarterly Ops Support projects (including cost-improvement initiatives).

• Maintain the Driver Mileage Reimbursement (DMR) policy and process. Oversee vehicle/driver documentation, audits, and communication to stores. Will also oversee tips and mileage distribution and MVR process.

• Serve as the first point of contact for assigned vendors. Resolve issues, and ensu...