Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records and account maintenance in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
+ Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes.
+ Adhering to strict laws and regulation governing Regulation O, Regulation P (CCPA/CP...
**Responsibilities:**
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
+ Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes.
+ Adhering to strict laws and regulation governing Regulation O, Regulation P (CCPA/CP...
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