Operations Support Specialist

Role Overview

We are hiring a senior-level, multi-skilled professional who can support both our day-to-day customer operations and provide light administrative / bookkeeping support to our finance function. This is a hybrid role requiring strong communication skills, operational maturity, and comfort working across different types of tasks.

This position supports two business units:

• A heavy-haul transportation business (back-office finance/admin support)

Key Responsibilities

Client & Operations Support (Primary Focus)

• Handle incoming calls and inquiries from clients in a professional, concierge-style manner
• Provide real-time support such as:
• Driver status updates
• Chauffeur and vehicle details
• License plate information (for security purposes)
• Trip confirmations
• Provide accurate pricing and quotes using internal systems
• Assist with reservations and b...