Job Description

Job Summary:

The Operations Systems Analyst is responsible for managing user access, system configurations, and operational alignment across enterprise platforms including NICE, CXone, IEX, Salesforce, and Sprout Social. This role combines technical system management with business operations support, ensuring secure and accurate onboarding, troubleshooting, and integration alignment. The analyst serves as a key liaison between IT, HR, and WFM teams, driving system integrity, compliance, and performance optimization.

Responsibilities and Duties of the Role:

  • Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
  • Assign and maintain user roles, skills, and access levels based on business function and operational requirements
  • Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE Sys...

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