Operations Team Lead

Description

They manage day-to-day operations, distribute workloads, and are accountable for meeting (and strive to exceed) the team SLAs and KPIs. They are responsible to ensure that the AP team members are engaged, supported, and developed.

The AP Team Leads play an active role in developing their teams’ skills, conducting performance reviews, and identifying opportunities for process improvements. They act as the key escalation point for operational issues and work closely with operations managers to ensure customer needs are identified and met.

What you will be doing:

Key responsibilities

Scope AP activities managed by team:

Operational Delivery:

Coordinates and supervises day-to-day prioritizing of tasks, balancing workload across the team.

Recognizes unusual transactions, trends, or variations and communicate findings and recommendations to management and stakeholders in a timely and effective fashion

Proactively recognizes problems within scope of responsibilities, identifies options and implement solutions.

Performance Management and CI

Drives team and process performance through data driven insights

Coordinates, develops and maintains documentation on projects and team assignments.

Support Projects including Process re-designing / Process Standardization / Process Optimization

Ensures that process documentation, Process flow and updating on regular and Timely basis

Drive automation and process optimization

Stakeholder Management

Provide clear, concise, and regular updates to all identified stakeholders, both internal and external, and leadership. Drives operational governance.

Coordinate efforts across different departments to address inter-departmental issues and collaborate to deliver the best service experience.

Escalation Management

 Monitor team performance in handling escalations and provide coaching to improve proficiency. 

Take Lead in resolving the issues and bring in controls to avoid the occurrence of the issue. Investigate the underlying causes of escalations to identify systemic issues and prevent their recurrence. 

Timely reporting of issues to relevant stakeholders

Risk, Compliance & Controls

Maintain controls and procedures of Accounts Payable process. Ensures that controls are operated as design. Strong Governance around all controls as per RCM’s

Timely and accurate closure of Audits findings and implement controls ( if failure) immediately

Team Management:

Mentor and provide Guidance to peers and other team members

Provide timely and adequate feedback to team members about their performance

Knowledge Sharing: Share learnings and insights across departments

Qualifications & Experience:

Skills and Competencies:

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programs aim to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Job Category

Posting Date