Job Description
Roles and Responsibilities
Be responsible for the team’s overall performance.
Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
Provide the team with a vision of the process objectives.
Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
Focus on accelerating teams’ performance.
Be responsible for the team’s overall performance.
Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
Provide the team with a vision of the process objectives.
Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
Focus on accelerating teams’ performance.
Apply for this Position
Ready to join TP? Click the button below to submit your application.
Submit Application