Job Description
Roles and Responsibilities
- Be responsible for the team’s overall performance.
- Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
- Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
- Compile and publish reports on team...
- Be responsible for the team’s overall performance.
- Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
- Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
- Compile and publish reports on team...
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