Operations Team Lead

Qualifications

• Amenable to work onsite at our Bridgetowne Site
• Must have at least 2-5 years of related experience
• Proven experience as a Team Lead/Supervisor in a BPO set-up
• With relevant experience in handling Healthcare Account is an advantage
• Demonstrated leadership ability and excellent people management skills.
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.

Responsibilities

• Coordination and Supervision - Coordinate, manage and monitor the workings of various teams.
• Driving team performance, KPI management, reporting, taking resource decisions, absenteeism.
• Handle day-to-day operations with a focus on performance, quality, analysis, coaching & recognition.
• Responsible for leading, motivating & retaining a team of professionals with accountability in all Service Delivery parameters.