Job Description
Roles and Responsibilities
Be responsible for the team’s overall performance.
Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams’ perfo...
Be responsible for the team’s overall performance.
Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams’ perfo...
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